Introduction
At North Code Ltd, we strive to provide the highest quality digital agency services, including WordPress website and plugin development. We understand that circumstances may arise where you need to request a refund or return. This Refund and Return Policy outlines the terms and conditions under which refunds or returns may be processed. By using our services, you agree to this policy.
Eligibility for Refunds
Service Agreements: Refund eligibility is determined by the terms outlined in your specific service agreement. Please review your agreement for any clauses related to refunds.
Cancellation Requests: To request a refund, you must submit a cancellation request within the specified period in your service agreement. Cancellation requests made after this period may not be eligible for a refund.
Service Issues: If you experience issues with our services, we encourage you to contact our support team immediately. We will work to resolve any issues promptly. Refunds for service issues will be considered on a case-by-case basis.
Non-Refundable Services
Certain services provided by North Code Ltd are non-refundable, including but not limited to:
- Custom WordPress plugin development
- Specialized consulting services
- One-time service fees (e.g., initial setup fees)
- Any service explicitly stated as non-refundable in the service agreement
Refund Process
Submission of Requests: To request a refund, please contact our support team at info@northcode.in with the following information:
- Your name and contact details
- Details of the service purchased
- Reason for the refund request
- Any relevant documentation or evidence to support your request
Review of Requests: Our team will review your refund request within 10 business days. We may contact you for additional information or clarification during this period.
Approval of Refunds: If your refund request is approved, we will process the refund to the original payment method within 15 business days. You will receive a confirmation email once the refund has been processed.
Denial of Refunds: If your refund request is denied, we will provide you with a detailed explanation of the decision. You may appeal the decision by providing additional information or evidence to support your case.
Returns
As a digital agency, our primary offerings are intangible services. However, in the case of any deliverable products, such as physical documentation or media, the following return policy applies:
Return Eligibility: To be eligible for a return, the item must be in its original condition and packaging. You must contact us within 14 days of receiving the item to initiate a return.
Return Process: To initiate a return, please contact our support team at support@northcode.com with your order details and reason for the return. We will provide you with return instructions and a return authorization number.
Shipping Costs: You are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service to ensure the item is returned safely.
Return Confirmation: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return. If approved, a refund will be processed to the original payment method within 15 business days.
Contact Us
For any questions or concerns about our Refund and Return Policy, please contact us at:
United Kingdom Office:
Shelton Street 74-75, London WC2H 9JQ
Mauritius Office:
Ground Floor, Pixelium Building, Emerald Avenue, Pailles
Email: info@northcode.in